Called back to Comcast , was transferred around and hung up on several times before finally getting someone to help with a test. YEP, you guessed it, the junk system NEVER
called the monitoring station, no call, nothing. So, for six months I have been paying for a protection service that would NEVER have helped. Leaving a wife at home alone with the assurance she was protected from home invasions or burglars. and from our new dope dealing neighbors . SPEND A FEW MORE BUCKS, GET A LEGITIMATE ALARM INSTALLED IF SAFETY AND SECURITY MATTERS TO YOU. At first, I was excited about security from xfinity since I had all of their other services. This was an easy bundle. Up front, the costs were about the same as other companies. Their
monthly fees were also close to other services in the area. The app rarely works could be my phone and every update to the app changes the look but never makes it functional.